What is crowdsourced testing?
Crowdsourced testing (sometimes referred to as crowd testing) consists inviting a group of professional software testers to test a product via an open call published online as opposed to working with an internal or outsourced team of testers.
It is similar to what’s known as “beta testing” in the sense that it involves releasing a near-finished interactive product to a small group of users to ensure its quality before a public release.
Different types of tests can be performed in the context of crowdsourced testing.
Functionality tests are a natural fit for crowd testing. Functional testing is a purely rational process. It is about attention to detail and meticulousness. Developers can leverage the efforts of a large number of testers working simultaneously to ensure the proper functionality of their software products. It saves time and money. When conducting functionality tests, testers can work in an exploratory fashion or based on test scripts.
Usability tests are also well-suited for crowd testing. When it comes to usability testing, the best results come from a diverse crowd of participants representative of the target audience who are able to eloquently describe their experiences with a software product. Often times working with members of the general public yields mixed results; this is why we seek experienced panelists to provide in-depth opinions and valuable insights that will hopefully translate into action items on your end.
Crowd testing is also particularly useful to conduct localization tests. When translating your product in a new language, it is extremely valuable to have a native speaker comment on the quality of the translated text and its relevancy in a particular region of the world. For example, if you need to perform localization tests in Spanish, you may want to conduct two separate tests: one with testers based in Spain, and another with testers based in South America. Crowdsourced Testing can help you conduct these tests quickly and efficiently.
Sending your product via a crowdsourcing platform allows you to reach users in Spain and users in any south american country, ensuring that the translation is suitable for both markets.
Crowdsourced testing is a key component of a holistic quality assurance testing process
Crowdsourced testing is emerging as an efficient way to streamline interactive software production and improve the quality of the software produced by developers. Indeed, it offers a number of advantages:
Flexibility: Freelance testers are available at all hours of the day. This is particularly handy for those late nights before a deadline.
Rapidity: Unlike traditional software testing companies, crowd testers are available on short notice and enable you to get results in as little as a few hours. With users in different countries and time zones, testing cycles can be ongoing 24 hours a day. For projects with tight time deadlines, this becomes an invaluable asset.
Inherent compatibility testing: When dealing with external users, your products are going to be tested on a wider range of platforms that those you have in-house. These include older browser versions, other operating systems and different hardware devices. For example, when testing a mobile application, Crowdsourced Testing helps you ensure the proper functionality of your app on dozens of different devices, from older devices like the Samsung Galaxy S2 to the latest iPhone that just hit the market. Given the size of our community of testers, we have access to thousands of different device/OS combinations.
Diversity: it can be extremely useful for companies to gather feedback from users of different backgrounds in different locations. If your product targets an international audience, you want users from your target location to give you their feedback!
How does Crowdsourced Testing work?
Over the years, we built a crowdsourcing platform that proved to be extremely appreciated by our partners. With over 30,000 testers spread across the globe, our platform can yield valuable results in time frames as short as 48 to 72 hours.
It has now been three years since we took our first step in the crowdsourcing industry and we have learned a lot during this period. We are continuously improving our platform and our process based on the feedback we receive from our partners.
Typically when we receive a new test request, we invite our community’s best testers to test your product. We evaluate our testers based on the value of their contributions in every project to ensure that only the most qualified testers assist in testing your products.
Testers report bugs in our bug tracker, we review them to ensure their consistency and clarity, and if we feel that they are valid we pass them onto you. You can then export them to your Jira or Lean Testing bug base, or download them as an Excel file.
At the end of the round, a report summarizing the test efforts and the problematic areas of the product is sent to you.
We can also offer recommendations for the best course of action based on our observations, but this type of decision will always remain yours. We are here to assist you and build a partnership with you.
Give us a call, we’d be happy to discuss the best crowdsourcing strategy to use for your product!
For more information about our crowdsourcing platform, visit our dedicated site crowd testing.